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Protecting Yourself Online

Your banking safety is our top priority.

Important Message to LifeStore Customers

Everyday thousands of people fall victim to fraudulent emails, texts, and calls from scammers pretending to be their bank. LifeStore Bank is committed to helping you spot scammers and protecting your identity and your account.

  • LifeStore Bank will NOT send text messages asking you to click a link to access your account.
  • LifeStore and any bank will never ask for their personal information or passwords.
  • If you believe you have clicked on a link, that may be a phishing scam, please notify LifeStore Bank via the Contact Us page or by calling 800-723-4718.

What to do if your card is lost or stolen

With Card Controls on the LifeStore Bank Mobile App, you can ensure no one can use it by turning your card "off". You can also call 1-800-500-1044 to report you lost your card or call 1-800-723-4718 Monday-Friday, 8 AM - 6 PM.

After you’ve downloaded the LifeStore Bank App, you can use the Card Controls feature to set up alerts, set spending limits, limit the location a card can be used, and even turn off your debit cards.

  • You have the control to turn your card on or off in real-time.
  • It allows you to protect against theft or a lost or stolen card.
  • It's simple to turn it on and off.
  • Restrict the amount you spend and where and when you spend.
  • You will also receive mobile alerts when monitoring of any of this activity occurs.

Know the signs of ID theft

Warning signs of identity theft

You may not know that you experienced ID theft immediately. Beware of:

  • Bills for items you did not buy
  • Debt collection calls for accounts you did not open
  • Information on your credit report for accounts you did not open
  • Denials of loan applications
  • Mail stops coming to, or is missing from, your mailbox

Learn more at USA.gov

What to do if you think you may be a victim of ID theft or fraud

Call the compaines where you know fraud occurred

  • Call the fraud department and explain that someone stole your identity.
  • Ask them to close or freeze the accounts. Then, no one can add new charges unless you agree
  • Change logins, password and PINS for your account

Place a fraud alert and get your credit reports

Report ID Theft to the FTC

  • Complete the online form or call 1-877-438-4338. Include as many details as possible.
  • If you create an account, an FTC representative walk you through each recovery step, update your plan as needed, track your progress, and pre-fill forms and letters for you.
  • If you don't create an account, you must print and save your Identity Theft Report and recovery plan right away. Once you leave the page, you won't be able to access or update them.

You may choose to file a report with your local police department.

Tell the police someone stole your identity and you need to file a report. Go to your local police office with:

  • a copy of your FTC Identity Theft Report
  • a government-issued ID with a photo
  • proof of your address (mortgage statement, rental agreement, or utilities bill)
  • any other proof you have of the theft (bills, IRS notices, etc.)
  • Ask for a copy of the police report, you may need it for further steps.

Download a printable checklist from The Federal Trade Commission website.

Get more information about preventing and reporting ID Theft from The Federal Trade Commission

How to reset your online banking password

You can reset you online banking password whenever you need to on the LifeStore Bank Online Banking log in page.

Stay Safe From Scams: No Phishing Allowed

What is phishing in simple terms?

A technique for attempting to acquire sensitive data, such as bank account numbers, through a fraudulent email, text message, phone call, or other form of communication, in which the perpetrator masquerades as a legitimate business or reputable person.

LifeStore Bank is committed to helping you spot scammers and protecting your account and identity.

We want to keep you informed so you can be armed if presented with one of these messages and help spot a phishing scam—and stop bank impostors. We’ve joined with the American Bankers Association and banks across the country in a nationwide effort to fight phishing—Banks Never Ask That. Be aware of some of the common tactics used and look for red flags, asking yourself-does it sound suspicious?

Be a pro when a phishing text, email or phone call comes your way with these tips from the American Banker's Association. Get more interactive and informative resources by visiting BanksNeverAskThat.com.


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Awards Logo ABOUT LIFESTORE BANK Founded in 1939, LifeStore Bank is committed to creating vibrant communities by providing excellent financial services. We offer personalized banking solutions that assist our customers in achieving their goals. At LifeStore, innovation and tradition converge to help you build your legacy.
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