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Careers

At LifeStore Financial Group we strive to become the employer of choice in the markets we serve by providing challenging, rewarding career paths for all employees. We seek to employ honest people with a high level of integrity and a passion for serving others. We pledge to compensate them fairly, and challenge them to develop attributes that will assist them throughout life.

We are looking for employees who are quick learners and enthusiastic. Are you a team player? Dependable, honest, and responsible? If these attributes describe you, we need you on our team.

To apply, send your resume to Amy Price, HR Director via our online form or by mail to PO Box 26, West Jefferson NC 28694.

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LifeStore Bank Openings
LifeStore Insurance Openings

Risk Management Specialist - Fraud Prevention

West Jefferson, NC
This role is responsible for analyzing alerts to detect irregular or suspicious transactions and prevent losses associated with fraud and financial crimes, taking appropriate action to protect the bank and its customers.

Risk Management Specialist - Fraud Prevention

Department: Risk Management
Reports To: Senior Risk Manager
Supervises: None

Job Description: This role is responsible for analyzing alerts to detect irregular or suspicious transactions and prevent losses associated with fraud and financial crimes, taking appropriate action to protect the bank and its customers. This role is responsible for investigating cases of fraud and assisting BSA/AML with case management to ensure reporting of all fraudulent investigations. This role will interact frequently with employees, customers, law enforcement, and authorities.

Primary Job Functions may include:

Analyze alerts and account activity for unusual or suspected fraudulent activity that derive from the bank’s surveillance monitoring systems and internal/external sources.
Evaluate the circumstances, recommend appropriate risk-based actions for any cases of potential fraud, including taking action to prevent the transaction in question, if possible, and protect the customer and bank from continued fraudulent activity.
Conduct account investigations and research, including interviewing customers and collaborating with personnel from other departments, as appropriate.
Refer fraud cases to, and work with, law enforcement authorities as needed.
Document all findings in a centralized case management system to ensure complete documentation is maintained, as required.
Coordinate with BSA/AML to file Suspicious Activity Reports (SARs) and FinCEN 314(b) information sharing requests as needed.
Maintain knowledge of the bank’s products, services, customers and geographic locations, and the potential fraud risks associated with those activities.
Provide management with information on fraud trends occurring at the Bank, locally, and nationally, including tracking of losses and recoveries.
Provide training, resource materials, updates to employees, and assist with customer education.
Provide guidance to customer victims on the appropriate course of action and provide fraud prevention counseling as needed.
Maintain and execute the ID Theft Prevention Program.

Minimum Qualifications:

Passion for protecting customers and fighting financial fraud.
Minimum of a Bachelor’s degree in Finance, Business, Accounting, Criminal Justice or related field.
Minimum of 5 years of experience preferred in financial services, fraud prevention, investigation, risk management, or accounting.
Certifications (preferred): CFE, CAMS, CAFP, other relevant certifications.
Excellent written and verbal communications skills; Proven success in problem analysis and resolution; Strong attention to detail; Strong organization skills; Ability to manage multiple detailed work assignments with a high degree of accuracy.
Ability to handle confidential material, in a professional, highly ethical manner.
Proficiency with Microsoft Office products (Word, Excel, PowerPoint, etc.)
Willing to travel overnight for training and professional development.

Employees are expected to perform other duties as assigned and directed by management and to adhere to all company and compliance policies and procedures, including the Bank Secrecy Act. Job description and duties may be modified when deemed appropriate by management.

Personal Lines Account Manager - West Jefferson

West Jefferson, NC
The PL Account Manager is responsible for providing assistance to new and existing customers. In addition, the PL Account Manager will maintain basic insurance database and other office administration functions.

Commercial Lines Account Manager - Boone

Boone, NC
The CL Account Manager is responsible for providing assistance to new and existing commercial insurance customers. In addition, the Account Manager will maintain client information in AMS360 insurance database and perform other office administrative functions.

Commercial Lines Account Manager

Department: Commercial Lines (CL) Insurance
Reports To: Office Manager
Supervises: None

Job Description: The CL Account Manager is responsible for providing assistance to new and existing commercial insurance customers. In addition, the Account Manager will maintain client information in AMS360 insurance database and perform other office administrative functions.

Primary Job Functions may include:

Opening and preparing office for daily work, including opening and distributing mail.
Providing efficient and courteous customer service, in-person and on the phone.
Processing new/renewal business, including reviewing for accuracy, collecting email addresses and invoicing.
Corresponding with company underwriters, negotiating insurance pricing and coverage based on personal knowledge or at Producer’s request.
Receiving and recording payments, then forwarding to correct companies; balancing cash drawer and preparing bank deposit.
Processing all activities, including new claims, claim updates, endorsements, renewals & cancellations in our agency management database system- AMS360.
Processing submissions for new and remarketed business and sending appropriately to designated companies.
Reviewing assigned client files at expiration and addresses coverage gaps in order to protect our clients’ assets and retain our existing business.
Reviewing renewal lists with and providing support to the Producers, including providing renewal information to the client as needed.
Requesting and sending loss runs to designated requesters.
Completing appropriate Certificates of Insurance and Evidence of Property as needed.
Scanning and attaching non-downloading policies, emails and audits.
Filing documents in timely manner and keeps computer files up to date.
Following and being familiar with Procedures Manual and attending company meetings.
Making referrals to other LifeStore divisions through CRM.
Keeping current on requirements for NC insurance license continuing education.

Minimum Qualifications

High School diploma or equivalent.
P & C license or willingness to obtain within 90 days.
Strong verbal and written communication skills with attention to detail.
Interpersonal skills to build and maintain professional supportive relationships with customers and team members.
PC and keyboarding skills, including experience with Windows operating systems.

Employees are expected to perform other duties as assigned and directed by management. Job description and duties may be modified when deemed appropriate by management.

LifeStore Financial Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

Individuals with disabilities or disabled veterans, for whom our online job search tools are not sufficient, may request reasonable accommodations by contacting the HR Director, Amy Price, at 336-219-1020.